Emmo — Bicycle Store in North Bay

Reviews of Emmo

• Nathaniel

  Added 2016.03.27

  Looks nice
• Elijah

  Added 2015.08.10

  Had a bike delivered to Timmins on March 30 2016, but it happened to snow enough that day, that it couldn't be test driven. After conditions allowed for it, around April 12 or so, (within 2-3 days), i had it fully charged and took it out. After 22km exactly, because that is the total amount of kms on the bike, the battery died. The power gauge read F for full, right at the top. I called the man who sold it to me ,Rick, the owner of EMMO E-BIKES at 1131 Cassells st. North Bay. He said things that went something very close to this ; those power meters aren't supposed to move. WHAT? An electric bike that has a power remaining gauge, and that part isn't meant to work? I told him that in the photocopied manual he stapled together that matches the internet one exactly, clearly says that the power gauge will read full, and when the rider sits on it the gauge will drop to the actual level. He said, and this is close to verbatum as you can get, " Those instructions are all wrong, and he never should have given them to me." Again, WHAT? Spend over $2000.00, and not supposed to get any manual with a motorized E-Bike? I called a couple of times, and left messages with him, and one to the head office, and after no reply for three days i called him today, April 18, 2016. It ended up with him hanging up on me, after telling me to take the bike apart, send him the part, and if the part is faulty he'll send me one, or bring the bike to North Bay, leave it with him and he will repair it as soon as the part arrives, if the part is faulty he said. You have to be pretty handy to tear these things down to the speedometer/ power gauges. So it sits now with 46 km TOTAL. I file small claims tomorrow after lunch. I took pictures of this message as well as a recording of our last phone conversation for the Justice to see and hear. BUYER BEWARE . BE VERY CAREFUL AROUND THIS APPARENTLY SOFT SPOKEN MAN. i'M SURE THIS WILL BE ERASED SO I WILL POST IT ON MY FACEBOOK PAGE, AND EMPLORE EVERYONE TO PLEASE SHARE IT. i GIVE THEM MY WORD THAT ALL IS ACCURATE. """" UPDATE""" I CALLED TO BUY A NEW GAUGE, AND THE DEALER IN TORONTO SAID IN AN INSTANT, " IF HE UPGRADED THE BATTERY FROM 60V TO 72V", WHICH I PAID EMMO IN NORTH BAY TO DO, "THAT THE POWER GAUGE WILL NOT WORK IF IT HAS BEEN UPGRADED TO 72V." I HAVE TO PAY FOR THE PROPER PART AND PAY TO HAVE IT INSTALLED.
• Andrew

  Added 2014.08.02

  Always professional services and a good variety of bike's to choose from.
• Christian

  Added 2013.08.11

  Ask about advise about a ebike to maybe get it repaired. He told me its a waste of his time, speaking over the phone. Not a way to get customers
• Austin

  Added 2013.05.30

  Bike purchassed as a gift it all went well . 6 weeks later peddals started to fall off and the handlebars were so lose they dropped on her lap and the handle that controls the speed got turned and through her off the bike and dragged her and chewd up her legs and dislocated her shoulder. I went in to see him on cassels and of course i was upset so my tone was not as pleasant as most . the owner told me he doesn't care what happen i need to sit down and talk lile a man or he is calling the police. Why? I have no clue i did not threaten him in any way. Do not! Buy product's from him or you might end up hurt also. Will be making a complaint with the better business bureau .